4th QuarterJuly 1 to September 30, 2026
Total tickets
718
All HMIS and CES tickets created
Help Requests
169
Submitted to Coordinated Entry
Mandatory user training tickets resolved
129
Training due October 1
Fleeing DV Help Requests, self-identified
38
VSP assessments, agency sent paper copy
14
Fiscal Year 2026: compared with earlier quarters
Total tickets created
Q4July to September
718
Q3April to June
298
Q2January to March
398
Q1October to December 2025
480
Fiscal Year 2026 total tickets created1,894
About this measure
What is a Help Request?
A Help Request is a ticket type submitted by individuals experiencing homelessness or housing instability who are seeking services through the Coordinated Entry System (CES). It is the first step in connecting someone to housing resources. It is not a direct application for housing. It is an intake that allows CES staff to assess needs and identify the most appropriate next steps.
Once submitted, CES staff review the request and may follow up with any of the steps shown here.
After a Help Request is submitted
✓
CES staff review the request169 Help Requests this period
A
A formal housing assessment
B
Placement on the Coordinated Entry prioritization list
C
Referrals to services the individual qualifies for
Type of assistance
Homeless Management Information System (HMIS) and CES tickets
Tickets by day of the week
All tickets, by day created
Tickets by region
Help Requests by region
New user trainings by region
Tickets by hour of the day
All tickets, by hour created
Tickets createdPeak hour